AI Operations & Implementation

The people who
make AI actually
work.

I'm the bridge between what AI can do and how real organizations use it. Not the person building the models — the person who ships the workflows, manages the context, and makes the whole thing stick.

Scroll to explore

01

The Lane Two problem

The future belongs to the people who know how to put AI to work — not just the ones who build it.

I started in tech support. Spent four years running operations for a twenty-person Microsoft partner team. Got laid off in 2023 and decided not to chase another operations job — I decided to build the skills that were actually going to matter.

Since then: a production-ready SaaS product shipped in ten days. A custom MCP server built from API documentation in an afternoon. A six-agent autonomous system running across Notion and Claude with persistent context and self-correcting loops. No CS degree. The portfolio is the credential.

I live in the implementation gap — the space between "AI can do this" and "it actually works inside your organization." That's where I've spent the last two years, and it's where I'm most useful.

12/12
ClawCamp projects shipped
10
Days, concept to production SaaS
6
Autonomous agents deployed
4+
Years ops leadership, enterprise
02

Selected work

01 — Product

Content Loop

AI-powered content repurposing engine for podcasters. Upload an episode URL, get five social posts, an SEO blog, and show notes — done for you, without touching a dashboard. Built concept-to-production in ten days: Stripe checkout, free trial lifecycle, email capture, engagement tracking, recovery email sequences. Currently live.

SaaS Prompt Engineering Go-to-Market Polsia / Render
View live product →
02 — Engineering

Custom MCP Server

Read the-odds-api.com V4 documentation. Scaffolded a TypeScript MCP server. Implemented six tools: get_sports, get_odds, get_scores, get_events, get_event_odds, get_event_markets. Connected live to Claude Desktop — pulling odds from 9+ US bookmakers across 92 sports. Built in a single afternoon, between calls at work. No developer background.

TypeScript MCP Protocol API Integration Claude Desktop
03 — Systems

Life Coach OS

Six-agent autonomous system spanning Notion and OpenClaw. Persistent context, MCP integrations connecting Claude to Gmail, Google Calendar, Slack, and Notion. Self-improving loop across six life domains. Selected for Agent Madness competition (1 of 64 entries, advanced to Round 2). Daily operational infrastructure for context management and decision support.

Agentic Workflows Context Engineering Notion MCP Integrations
04 — Operations

Nesting Program

New hires at Mural Consulting were dropped into teams after training with no structure — sink or swim. I built the nesting program: day-by-day onboarding guide, structured team rotation, 90-day support framework. Cut first-90-day turnover. Classic ops problem, solved by building the system everyone assumed already existed.

Process Design Change Management Retention
03

Experience

The career through-line: making complex systems work for the people using them. From enterprise Microsoft ops to autonomous AI agents — same problem, different tools.

AI Systems & Consulting 2023 — Present
Independent — AI Operations
  • Completed ClawCamp: 12/12 projects shipped, three autonomous agents deployed to production.
  • Built Content Loop SaaS from concept to production-ready in 10 days. Full funnel, live Stripe checkout, $49/mo pricing tier.
  • Custom MCP server built from API docs — TypeScript, 6 tools, live data integration with Claude Desktop.
  • Certifications: Anthropic AI Fluency, Claude 101, Claude Cowork, Claude Code in Action.
  • Agent Madness: 1 of 64 entries selected, advanced to Round 2.
Mural Consulting 2019 — 2023
Operations Manager — Microsoft Partner
  • Led operations for 20-person technical support team at a Microsoft partner organization.
  • Built the nesting program — structured onboarding that reduced 90-day turnover in a sink-or-swim environment.
  • Introduced Notion to replace scattered SharePoint sites — no mandate, built it first and let adoption spread organically.
  • Led team through COVID restructuring and full remote transition without operational disruption.
  • Promoted from M365 Solutions Specialist → Technical Team Lead → Operations Manager.
Sentara Healthcare 2025 — Present
Collections Specialist — Revenue & Billing Cycle
  • High-volume healthcare billing environment — patient payment plans, legal workflows, enterprise billing systems.
  • Operational lens on complex billing processes and compliance-heavy workflows.
04

Credentials

Anthropic / ClawCamp
ClawCamp Graduate
12/12 projects · Three agents deployed
Earned
Anthropic
AI Fluency
Claude fundamentals & applied AI
Earned
Anthropic
Claude Code in Action
Agentic coding & MCP development
Earned
Anthropic
Claude 101 + Cowork
Applied Claude certifications
Earned
PMI
CAPM
Exam: April 28, 2026
In Progress
Technical Skills
MCP · Claude Ecosystem · Agentic Workflows
Context engineering · SaaS implementation · Process automation
05

Content Loop

One episode in.
Six content pieces out.
No dashboard required.

Content Loop is AI-powered content repurposing for podcasters — done for you, not another tool you have to manage. Send us an episode URL. We return five social posts, an SEO blog post, and show notes. Publish wherever you want. We disappear.

The whitespace we occupy: $49/month SaaS tools require 5–10 hours of your week. Human agencies start at $500/month. Content Loop is done-for-you at SaaS pricing. No one else is in this lane.

7/7 episodes processed. 41 content pieces. 100% success rate.

Self-Service
5 social posts + SEO blog + show notes per episode
$49/mo
Custom
Expanded scope, brand voice calibration, more episodes
$149/mo
Done-For-You
Full content management, end-to-end, strategic input
$750/mo
41
Content pieces
100%
Success rate
10
Days to ship

Two ways to
work with me.

For employers & teams

Hire me for an AI role

Looking for AI implementation, operations, or enablement roles — $75K–$150K. I bridge technical and operational gaps. I make complex systems work for real people. I ship.

amanda@crawford.today →
For podcasters

Try Content Loop

Get your first episode repurposed and see what done-for-you actually looks like. 7-day free trial. No dashboard to learn. No phone call required.

Start free trial →
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